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ServiceDesk Plus - MSP
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Complete Help Desk for Managed Service Providers
Service Desk Plus (SDP) is bundled with thoughtful features like management of Incidents, Problem , Changes, Account, IT and Non IT Assets, Service Level Agreements, Remote PC's, Purchase, Contract, Service Catalogs, preventive tasks Management, Easy to use webabsed portal with knowledge database to save time on your helpdesk. All these modules come in a single package at an affordable price!
Account Management
Provide services for multiple clients and accounts using a single application enabling users to access their specific accounts. Configure Account Specific Automations, Service Level Agreements, Knowledge base, Assets, Reports and much more.
Asset Management
Manage and control each of your clients' IT and Non-IT assets remotely and transparently with the Asset Management Module specifically designed for Managed Service Providers.
Incident Management
An Incident is any event which causes, or may cause, an interruption or a reduction of the quality of the service offered.The objective of Incident Management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user.
Problem Management
problem management in ServiceDesk Plus - MSP helps to reduce adverse impacts caused by incidents and avoids the recurrence of problems related to these incidents. This primary focus on problem management is root cause analysis and elimination. The tool also helps in managing multiple incidents revolving around a single problem easily.
Change Management
With the Change Management in ServiceDesk Plus - MSP implement changes in a controlled and structured environment which reduce the impact in systematic approach. This change management process goes through a complete approval cycle depending on the type of change.
Service Level Agreement
Meet your customers' expectations and achieve higher levels of customer satisfaction by providing quality and timely services using Service Level Agreements.
Remote Control
Avoid round trips to the desktop physically for diagnosing and resolving issues. Use the Remote Desktop Control Solution and gain access to the computers easily.
Reports
Get the visibility and control over your customers' accounts using a wide range of reporting options - more than 100 Canned Reports, flexible Custom Reports, easy-to-view Flash Reports and so on.
Rebrand
Transform the Labels and Logos for each account and provide a personalized/professional look and feel.
Purchased Management
Know what is being purchased for each account along with the expenses and relate them directly to CMDB using our feature-rich Purchase and Contract Management Module. Set notifications to be alerted about the contract expiry.
Compare Editions:
| Features |
ServiceDesk Plus – MSP Standard Edition |
ServiceDesk Plus – MSP Professional Edition |
ServiceDesk Plus – MSP Enterprise Edition |
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| Account Management |
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| Help Desk |
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| Problem Management |
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| Change Management |
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| Configuration Management Database (CMDB) |
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| Automatic email to ticket conversion |
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| Active Directory Integration |
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| LDAP Integration |
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| Import from CSV files |
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| User Survey |
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| Complete History of Request |
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| Multi Site Support |
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| Scheduler |
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| Remote Desktop Sharing - Across Networks |
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| Remote Desktop Sharing - Within Network |
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IT Help Desk Reports
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| - Canned Reports |
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| - Customizable Reports |
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| - Query Builder |
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| - Scheduled Reports |
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| - Export as CSV, XLS & PDF |
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| Automatic Dispatch |
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| SLA Management |
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| Automatic Case Routing |
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| Auto Device Discovery |
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| Notify Technicians |
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| Holidays / Operational Hours |
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| Knowledge Base |
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| Self Service Portal |
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| Asset Management |
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| Purchase Management |
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| Contracts |
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| Custom Request Form Templates |
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| Flash Reports |
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Operating systems supported
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| - Windows |
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| - Linux |
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Database Support
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| - MySQL |
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| - MS SQL |
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Go to ServiceDesk Plus MSP Standard
Go to ServiceDesk Plus MSP Professional
Go to ServiceDesk Plus MSP Enterprise
Go to ServiceDesk Plus MSP multi-language Standard
Go to ServiceDesk Plus MSP multi-language Professional
Go to ServiceDesk Plus MSP multi-language Enterprise
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